SHOP POLICIES

In compliance with the Consumer Contracts Regulations 13 June 2014 and Trading Standards Regulations

Copper and Ash is a small business which prides itself on offering original , quality products and a personal friendly service.

Please be aware that items are also sold via my unit at Botany Bay, I do my utmost to keep the website updated but if you wish to double check stock availability prior to ordering please call or email 

Payment is via PayPal but don't worry,you don't need to have a PayPal account, you will have the option of paying by debit or credit card when you go through checkout..

If you would prefer to pay by cheque or bank transfer please contact me and I will reserve the items for you and dispatch/ start custom order once monies are received.

 

1: CUSTOM ORDERS

If you would like one of our products customised and personalised or you would like to commission an entirely bespoke item then the first step is to send us an email with a brief description of what you would like.

We will then get back in touch with you to get all the details we require

 

For more information see our CUSTOM ORDERS page

 

2: DELIVERIES

Please note, delivery is not included in the price and will be added at checkout. If you live locally and would prefer to collect please contact us and we will arrange an invoice minus delivery charges.

All of our standard deliveries are delivered using My Hermes or Royal Mail and Parcelforce services and are fully insured.

We deliver personally or use various specialist furniture couriers to deliver our larger items of furniture and you will need to get in touch with us via our contacts page for a delivery quote before ordering. Local furniture deliveries may be free of charge dependant on size. Of course you are welcome to arrange your own courier if you would prefer or even pick the furniture up yourself at a mutually agreed time.

We try to re-use external packaging wherever possible to limit the impact on the environment, however this is never to the detriment of protecting your goods in transit.

We deliver to mainland UK only, excluding the Scottish Highlands and some remote, hard to reach places due to restrictions with the postal service.

 

3: RETURNS

We pride ourselves on the quality of our products and returns are rare but just in case here is our policy :

Returns must be notified within 7 days of receipt and are accepted up to 14 days from receipt.

Items must be returned undamaged and in original packaging. Buyer to pay return postage.

Please enclose original invoice stating reason for return.

A full refund of the price of goods including postage will be given upon receipt of returned item. 

This does not include commissioned, made to order or personalised goods which are non returnable unless faulty or grossly misrepresented. All items are packaged with great care but accidents do happen so if something arrives damaged please contact us and we will try to resolve the issue. Returns will not be accepted without prior notice and confirmation from ourselves