Privacy Policy - New GDPR regulations

Copper and Ash – Facebook and Website Privacy Policy – from 21st May 2018

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Facebook.com or www.copperandash.co.uk which uses the Wix platform and their related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Wix. You can reference the Wix Privacy Policy to learn more about its privacy practices.

Information I Collect

 To fulfil your order, you must provide me with certain information via Facebook, email,or telephone  such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

 Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including: · as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; · when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; · if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and · as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with Facebook business page terms and conditions. I use your information as necessary to comply with my obligations under Facebooks Business page terms and conditions.

Information Sharing and Disclosure

 Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: ·  

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. ·

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. · Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Your data will be retained on the Wix platform for as long as I use this service to enable access to your order history.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: · Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. You may request access to the data held about you on the website by contacting https://www.wix.com · Change, restrict, delete. You also have rights to change, restrict my use of, or delete your personal information apart from in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. · Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. · Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted.

HOW TO CONTACT US

For purposes of EU data protection law, I, Christine Moore, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@copperandash.co.uk or via the contact form on the website.

You also have the right to complain to the Information Commissioners Office if you believe there is a problem with the way I handle your data.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy. Note that we do not store your debit or credit card details or any bank details as all payments are through a secure payment processor.  https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

If you would like to see how Facebook and wix.com protect your information here are links to their Privacy Policies.

 https://www.facebook.com/business/gdpr

https://www.wix.com/about/privacy

Cookies

Both Facebook and the website use cookies.

Cookies are small text files placed on your computer to provide standard internet log information and to support certain functions such as authenticated login and your shopping cart.

When you first visit the website you will be asked if you want to accept or decline cookies in the cookie bar. You don’t have to accept cookies but some of the functionality of the site will not work unless you do. If you accept cookies and want to remove them later you can use your browser to delete cookies. For more information on cookies visit www.aboutcookies.org and https://www.facebook.com/policies/cookies/

Google Analytics

We use this to ensure our website is reaching the right people and to enable us to ensure we continue to provide a service that is of interest to our customer base.

Mailing List

We won’t add you to our email mailing list unless you explicitly give us your consent to do so. This can be done by subscribing. You can unsubscribe whenever you like.

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